Support
Help from a real person
NetCyberAI support is run by the same team that builds the platform. Schools on a pilot or a full rollout can reach a real person by WhatsApp or email, and nobody is routed through a chatbot. Tell us what you were trying to do and what happened, and we will work through it with you.
Reach us
Two ways to get help
- WhatsAppBest for anything time-sensitive during the school day.
- Emailadmin@netcyberai.comBest when you need to attach files, such as a CSV that will not import.
What to include
- Your school’s name and your role
- The page or screen you were on
- What you expected, and what happened instead
- A screenshot, if you can take one
Please never send a parent's or student's full details in a support message unless we ask for them. A student ID or class name is usually enough for us to find the record.
Self-help
Answers you can read now
- Help CenterHow onboarding, imports and attendance work.
- FAQsShort answers to the questions schools ask most.
- Data ownership & securityWhat runs today and what is still planned.
- Release notesWhat has changed on the platform.
Not a NetCyberAI school yet? Contact sales or request a callback.